An established online poker operator repaired its reputation on r/poker and r/onlinepoker and cut 45% of its affiliate spend in favor of organic recommendations.
Introduction
An established online poker operator running US-friendly cash games and tournament series. The average depositing player was worth about $840 over their lifetime, and the research path was long. Players spend a couple weeks reading reviews before they fund an account. The client was burning $90K a month between affiliate networks and PPC. Every Reddit thread for "best online poker site" had two competitors locked into the top comment. Affiliate spam had killed trust on those networks years ago, so when serious players wanted real opinions they went straight to r/poker. Our client wasn't in a single one of those threads.
The challenge
Going in, we knew this would be hard. Poker subs ban brand mentions on sight: mods kick accounts within hours of a soft plug, and the audience downvotes anything that reads like an affiliate post. The brand also had years of "rigged" and "won't pay me out" threads sitting on Reddit, and we had to deal with those directly rather than tiptoe around them. On top of all of that, the client had already burned themselves twice trying to post in-house, so a third ban meant we were done.
"Affiliate networks were taking 35% of every player's lifetime value and shipping us bonus-hunters who deposited once and vanished. First month working with these guys, CAC dropped 41%, and the Reddit players were actually putting real volume through the tables."
— Marcus V. · Head of Growth
The strategy
The job here was reputation repair as much as recommendation. The angle: prove things in public that the rest of the industry won't. Withdrawal timelines with screenshots. Audit results, unredacted. Customer journeys posted with the ugly parts left in. Here's how the work broke down:
Phase 1 · Brand repair on historical threads (Days 1–14)
Before publishing anything new, we worked the existing footprint. We mapped every old thread where the brand came up, including years-old "rigged" and "won't pay me out" complaints still ranking on Google, alongside 18 high-intent recommendation threads on r/poker and r/onlinepoker. From there we engaged 9 of the highest-impact threads using aged accounts (24-month minimum, 7,500+ karma) with real posting histories in poker subs. Comments came from a recreational $1/$2 player who shared his own withdrawal screenshots and addressed the specific concerns each legacy thread had raised. Every comment was signed off by the client before going live. Because the threads were already ranking on page 1 of Google, the brand started showing up in search the same day each comment dropped, and the worst of the legacy negative threads were buried inside two weeks.
Phase 2 · Authority account build (Days 15–60)
We took a single u/[Brand]Support account from 0 to 8,400 karma in r/poker, r/onlinepoker, and r/PokerTheory. The account answered real questions about withdrawals, identity verification, rakeback, tournament schedules, and the historical complaints people kept bringing up. By day 50, mods were tagging it into "is this site legit?" threads on their own as the verified operator voice.
Phase 3 · Original transparency content (Days 30–90)
We published 3 original long-form posts: "I just withdrew $48K to my Bitcoin wallet (full 36-hour timeline with screenshots)," "Our Q2 game-fairness audit results, fully unredacted," and "What our hand-history data actually looks like, and why you can't bot it." All three ranked top-3 on Google for "[brand] withdrawal," "[brand] rigged," and "[brand] reddit" within 30 days, replacing the year-old negative threads that had been holding those positions.
Receipts
"Most of what worked was just being honest in public. A poker player isn't going to deposit because of a banner ad. They'll deposit because some other player posted screenshots of a $20K cashout landing in 36 hours. We could never put that on a billboard. On Reddit it became the whole pitch."
— Marcus V. · Head of Growth
Twelve months later
The original 9 placements still rank on page 1. The support account is at 16,200 karma now, getting tagged into "trusted online poker site" threads weekly. New depositors tied to Reddit (tracked via UTM plus the branded search lift) crossed 380 a month, which made Reddit the most profitable acquisition channel the brand had, running 3.7x ahead of the runner-up. The client cut affiliate spend by 45% and rolled the budget into more Reddit work.